What is counselling and mediation?

Counselling

Counselling is a process of conversations where people tell their stories in a collaborative way of talking through many of life’s issues. During this time the counsellor will assist the client in assessing the difficulties of their situation and design a plan for resolution in the future. It is with the care and attention of the counsellor that people are able to see past their troubles and find hope for their future.

Mediation

Mediation is a voluntary, collaborative, problem-solving process in which a third party seen to be fair and balanced by all parties assists the parties in dispute in clearly defining and understanding the events and concerns which have contributed to the tensions.

The mediator’s role is to help the parties reach resolutions that are acceptable to everyone involved in the conflict.